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Peptide Shipping & Returns
We ship only within Canada
We ship Monday through Friday. All orders are shipped with Canada Post or Federal Express.
All orders placed before 12PM EST for in stock items are shipped the same business day.
All orders placed after 12PM EST on business days will ship on the next business day.
Tracking numbers are provided automatically once the shipment has been collected by the courier.
Once you have the tracking number please allow time for it to be updated into the couriers tracking system.
We strive to uphold the highest levels of quality customer service. It is our ultimate goal to create life long customers and we will do everything in our power to ensure that your experience with us is one that ensures you will continue to use our service.
FREE SHIPPING OFFER
We offer a free shipping option for orders in Canada over $200.
We will accept returns if it is due to damage that is our fault or manufacturers defects. The items that we sell are chemicals and peptides and as such could degrade if improperly handled. As a result we are unable to resell products once they have left our facility.
There are certain extenuating circumstances where we will accept returns of unopened shipments. The return must be within 5 days of the time of the purchase.
If you are missing an item or the item you receive is damaged then please contact us and we will send out a replacement free of any shipping costs to you.
If A refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved easily.
If your order has not yet been shipped and you wish to cancel your order then please submit a support ticket and we will do our best to accomodate you. We cannot promise that we can intercept the order or shipment if its already been processed.
All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us and we will work with you. Each case is handled individually.
If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.