How to apply a discount code to an order

A common issue we hear from our customers is this. On occasion we will indeed be able to apply the coupon code to your current pending order if an email is sent to us during business hours advising us of the situation. However once the order has been marked as completed or processing we will no longer have the ability to apply the coupon code to the order. In certain circumstances we will gladly provide a credit or personalized coupon code applicable to future orders as compensation.