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We accept returns if it is deemed to be the result of a manufacturer defect.
Due to the nature of the products; peptides and proteins are subject to degradation if improperly handled or stored, the result is that we would be unable to resell these products after it has left our facility.
In particular circumstances we may offer replacements or credit.
In certain cases where reimbursement may be required, we will manually refund your order or the agreed upon amount for the items which have been returned to us. Refunds can only be issued to orders paid by credit card.
Chargebacks will not be tolerated. We will treat chargebacks as fraud and will pursue legal action if a chargeback is initiated to the full extent of the law.
As always most situations can be easily resolved by sending us an email or a phone call, we are always eager to help.